Legal

Privacy Policy

Last updated: April 2, 2026

1. Introduction

FPV Technologies Inc. (“Sonno”, “we”, “us”) operates the Sonno AI platform, an AI-powered phone receptionist for restaurants. This Privacy Policy explains how we collect, use, and protect your information when you use our services.

2. Information We Collect

We collect the following categories of information:

  • Call recordings and transcripts — audio and text from phone conversations handled by our AI agent.
  • Reservation details — guest names, phone numbers, party sizes, dates, times, and special requests.
  • Contact information — restaurant owner names, email addresses, and phone numbers provided during sign-up.
  • Usage data — dashboard interactions, feature usage, and performance metrics.

3. How We Use Your Information

We use the information we collect to:

  • Provide and operate the Sonno AI phone receptionist service.
  • Process and manage restaurant reservations.
  • Send SMS confirmations and reminders to guests.
  • Improve our AI models and service quality.
  • Provide customer support and respond to inquiries.
  • Comply with legal obligations.

4. Third-Party Service Providers

We work with trusted third-party service providers to deliver our platform, including providers of telephony infrastructure, AI voice processing, and cloud hosting. These providers process data only as necessary to deliver their services and are bound by their own privacy policies and data processing agreements.

5. Data Storage and Security

We store data on secure, encrypted servers. Call recordings and transcripts are retained for the duration of your subscription plus 30 days. We implement industry-standard security measures including encryption in transit (TLS) and at rest.

6. We Do Not Sell Your Data

We do not sell, rent, or trade personal information to third parties. Your data is used exclusively to provide and improve the Sonno service.

7. Cookies and Tracking

Our website uses essential cookies to maintain session state and preferences. We do not use third-party advertising trackers. Analytics, when used, are privacy-respecting and anonymized.

8. Data Retention and Deletion

You may request deletion of your data at any time by contacting us. Upon account termination, we delete all associated data within 30 days, except where retention is required by law.

9. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access the personal data we hold about you.
  • Request correction of inaccurate data.
  • Request deletion of your data.
  • Object to or restrict processing.
  • Data portability.

We acknowledge and respect rights under the GDPR (EU/UK) and CCPA (California). To exercise your rights, contact us at the address below.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be communicated via email or through our dashboard.

11. Contact Us

If you have questions about this Privacy Policy or your data, contact us at hello@sonno.ai.